{"id":1463,"date":"2025-11-21T22:27:35","date_gmt":"2025-11-21T15:27:35","guid":{"rendered":"https:\/\/www.applesin-es.com\/faq\/"},"modified":"2025-12-01T22:22:46","modified_gmt":"2025-12-01T15:22:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.applesin-es.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\n\t\t\t\t\tGeneral \t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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What is Applesin?<\/strong><\/p>\n

Applesin is a Thailand-based jewelry & accessories brand combining handcrafted artistry, modern fashion, and pop-culture storytelling.<\/p>\n

\u201cHeroically in style.\u201d<\/em><\/p>\n

We create original collections, seasonal designs, and official collaboration merchandise with artists, idols, and VTubers.<\/p>\n

Do you accept custom designs or corporate collaborations?<\/strong><\/p>\n

We are open to collaborations with partners whose style and values align with our brand. Whether you\u2019re an artist, corporate team, or event organizer, you\u2019re welcome to reach out and discuss potential opportunities with us.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tJewelry & Products\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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1. What materials do you use?<\/b><\/p>\n

Our pieces are made with 925 Sterling Silver \/Brass (nickel-free) with Gold plating \/ Rhodium plating \/ PVD plating depending on design. For the gemstones, we use high-quality CZ stones, synthetic gemstones, or special stones per collection. Material details are listed on every product page.<\/p>\n

2. If a product is out of stock, when will it be available again?<\/b><\/p>\n

We restock periodically, though some limited or collaboration pieces may not return once sold out. For updates, please check the product page or contact us directly.<\/p>\n

3. How do I take care of my jewelry?<\/b><\/p>\n

keep your jewelry beautiful, kindly check our jewelry care guide<\/a>.<\/p>\n

4. What\u2019s the difference between READY STOCK and PRE-ORDER product?<\/strong><\/p>\n

Products that are already in stock will be shipped within 1\u20133 business days.
Pre-Order products (Collaborations and new Original Collection) require a longer production time. Timelines are stated on each product page.<\/p>\n

5. How can I check my ring size?<\/strong><\/p>\n

You can refer to our Ring Size Guide on the website (US\/UK\/Japan sizes included).
If unsure, we recommend using a ring you already own as reference or measuring with a printable size chart.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tOrders\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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1. Can I cancel or modify my order?<\/strong><\/p>\n

You may request a cancellation before the order is shipped. Once your order has been processed and fulfilled, it can no longer be canceled or refunded.<\/p>\n

2. Is gift wrapping available?<\/strong><\/p>\n

This service will be introduced soon. Please note that collaboration products are not eligible for gift wrapping.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tShipping & Returns\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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1. Do you offer international shipping<\/strong><\/p>\n

Yes! We ship to many countries worldwide.
Shipping fees vary by location and will be shown at checkout.<\/p>\n

2. International Shipping : Are taxes and customs fees included in my order<\/b><\/p>\n

International customers are responsible for all <\/span>import taxes, duties, and customs fees<\/b> charged by their country<\/span><\/p>\n

3. How long does shipping take<\/b><\/p>\n

Approximate timelines:<\/p>\n